SHIPPING, RETURNS & REFUNDS POLICY

 

SHIPPING, RETURNS & REFUNDS POLICY

At PERENE, we're committed to delivering quality performance apparel, custom products and merchandise with reliable service.

Please review our shipping and returns information before placing your order.

SHIPPING

Order Processing

All ready-to-ship orders are processed and dispatched within 1–2 business days, excluding weekends and public holidays.

Orders are shipped through Australia Post for both domestic and international deliveries.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Please note that custom apparel, team wear and made-to-order merchandise have separate production and delivery timeframes, which will be communicated during the ordering process.

Domestic Shipping — Australia

Australia Post Standard Shipping

  • Flat rate: $10 AUD for orders under $150

  • FREE standard shipping on orders over $150

  • Estimated delivery: 5–7 business days

Australia Post Express Shipping

  • Flat rate: $15 AUD

  • Estimated delivery: 1–3 business days

Delivery estimates apply after dispatch and may vary depending on your location and Australia Post's delivery network.

Shipping timeframes are estimates, not guaranteed delivery dates.

International Shipping

Australia Post International Standard

  • Flat rate: $30 AUD

  • Estimated delivery: 15–20 business days

International delivery times may vary depending on the destination country, customs processing and local postal services.

Shipping Information & Delivery Responsibility

Customers are responsible for ensuring all shipping details provided at checkout are accurate and complete.

PERENE is not responsible for additional costs resulting from incorrect or incomplete delivery information supplied by the customer, except where required by applicable law.

If you notice an error in your shipping details, please contact us as soon as possible at info@perene.com.au.

Once an order has been dispatched, we cannot guarantee that delivery information can be changed.

Authority to Leave & Safe Drop

If you request authority to leave, safe drop or provide instructions for your parcel to be left unattended, please consider the security of your nominated delivery location.

PERENE is not responsible for loss or theft resulting solely from delivery instructions provided by the customer, to the extent permitted by law.

If your parcel is missing, damaged or has not arrived, please contact us so we can assist with investigating the delivery.

Nothing in this policy excludes your rights under Australian Consumer Law.

INTERNATIONAL CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, clearance charges and other fees imposed by the destination country.

These charges are not included in PERENE's product prices or shipping fees unless expressly stated otherwise.

Any applicable import duties and customs charges are the responsibility of the customer.

We recommend checking your country's import regulations and charges before placing an international order.

PERENE is not responsible for delays caused by customs clearance processes outside our control.

To comply with Australian export requirements, international shipments will be declared accurately, including the value and nature of the goods.

Orders cannot be falsely declared as gifts or assigned an incorrect value to avoid import duties.

RETURNS & EXCHANGES

We want you to be satisfied with your PERENE purchase.

For eligible ready-to-wear apparel, we offer size exchanges (subject to stock availability) or store credit in accordance with the conditions below.

Change-of-Mind Returns

If you've ordered the wrong size or changed your mind, you may request a return for an eligible item within 14 days of delivery.

To qualify for a change-of-mind return:

  • The item must be unused, unworn, unwashed and unaltered.

  • Original tags and packaging must be included.

  • The item must be in its original condition.

  • Proof of purchase must be provided.

  • The return must be requested and sent back within 14 days of delivery.

Approved change-of-mind returns are eligible for:

  • Size exchange, subject to stock availability; or

  • Store credit.

We do not offer refunds for change-of-mind purchases.

Customers are responsible for return postage and any additional shipping costs associated with change-of-mind exchanges.

We recommend using a tracked postal service, as customers are responsible for return parcels until received by PERENE.

How to Request a Return

To request a return, please contact:

info@perene.com.au

Include your order number, the item you wish to return and the reason for your request.

Once your request has been reviewed, we will provide return instructions.

Please do not send items back without contacting us first.

Unauthorised change-of-mind returns may not be accepted.

NON-RETURNABLE ITEMS

The following items are not eligible for change-of-mind returns, exchanges or store credit:

  • Custom-designed apparel and personalised products

  • Made-to-order team wear and team-store merchandise

  • Custom event merchandise and promotional products

  • Sale and clearance items

  • Gift cards

Please review product specifications, sizing, colours, personalisation details and order quantities carefully before confirming your purchase.

Important: These exclusions apply only to change-of-mind returns. They do not affect your rights under Australian Consumer Law if a product is faulty, incorrectly supplied or fails to meet applicable consumer guarantees.

CUSTOM APPAREL & MADE-TO-ORDER PRODUCTS

PERENE Made Personal products are created specifically for you, your team, club, business or event.

Because these products are customised, we generally cannot offer exchanges, store credit or refunds for change of mind, incorrect sizing selections or customer-approved design details.

Customers are responsible for reviewing and approving applicable design proofs, sizing, artwork, colours, quantities and specifications before production begins.

If your custom order arrives faulty, differs from the agreed specifications or does not meet applicable consumer guarantees, please contact us so we can assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

PERENE takes pride in the quality of our products.

If your item arrives damaged, faulty, incorrect or not as described, please contact us at info@perene.com.au with your order number, a description of the issue and photographs where possible.

We will assess the concern and work with you to provide an appropriate solution.

Depending on the circumstances and your rights under Australian Consumer Law, this may include:

  • Repair

  • Replacement

  • Refund

  • Another remedy required by law

Where PERENE has supplied an incorrect item or a product fails to meet applicable consumer guarantees, we will cover reasonable return shipping costs where required by law.

The 14-day change-of-mind return period does not limit your statutory consumer rights.

REFUNDS

Where a refund is approved or required under Australian Consumer Law, it will generally be processed to your original payment method.

We will notify you once your return has been received and assessed, where a return is required.

Please allow additional time for your bank or payment provider to process the refund.

Refund processing times may vary depending on your payment provider.

TEAM STORE ORDERS

Team-store products are often produced specifically for a club, team or organisation.

As a result, team-store purchases are generally not eligible for change-of-mind returns, refunds or exchanges.

All team-store orders are subject to applicable flat-rate shipping fees.

Any production or delivery timeframes will be communicated as part of the team-store ordering process.

Your rights under Australian Consumer Law remain unaffected.

AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under Australian Consumer Law.

CONTACT US

For questions about shipping, returns, exchanges or refunds, please contact:

PERENE

Email: info@perene.com.au

Website: perene.com.au

PERSONAL × PERFORMANCE × PROGRESS